At VentureBeat’s most recent Low-Code/No-Code Summit, ServiceNow CDIO Chris Bedi and GM/VP of ServiceNow App Engine, Marcus Torres, discussed how organizations can successfully build, scale, and manage low-code programs while also making them easy to use. keep for everyday use. Staff members. One thing is certain: low-code/no-code isn’t going anywhere and companies need to be prepared.
Gartner predicts that in 2024 65% of all app development is done via low code. That’s because the demand for digital transformation is accelerating and organizations need to find a way to keep pace and stay competitive.
“IDC has a stat that says: 750 million new apps to be built by 2025‘ said Bedie. “Centralized tech organizations won’t be able to handle it. The development capacity of software engineers – that is a limitation for digital transformation. And low-code and no-code development unlocks that limitation, because the demand to automate more, increase efficiency, drive productivity, create experiences to serve your customers and talent – the demand has never been greater. been.”
In the new era of digital transformation and the new era of work, development is a team sport, bringing together the citizen developer and the traditional developers, Torres said.
“If you get that, what do you create? You create real teamwork,” he said. “You create context across different industries, and that also helps your business scale. The only way we can do that is by providing a great experience that makes it easy for people to learn, easy to use, easy to innovate and then continue to scale, but in a way that really benefits the entire business.”
For example, companies like Bayer are streamlining the complexity of compliance and legal matters to provide employees and business teams with a single seamless experience, Torres said. The app they developed using ServiceNow’s technology, the Now platform and App Engine, generated over 30,000 requests to the compliance and legal teams that could be handled automatically at a rate of approximately 80%.
“Out of those 30,000, 24,000 are not requiring intervention, and it just happens,” he explained. “That’s how the world works, and that’s how we really want all of our customers to move forward.”
Another customer, Avant Health, unleashed a team of citizen developers to innovate, creating more than 80 apps, increasing their total development capacity by 40%.
Launch an initiative for citizen developers
A formal citizen developer initiative is crucial for a number of reasons, Bedi added. First, today’s talent doesn’t want to wait in line at a centralized tech organization to solve nagging problems, and companies need to empower talent to digitize their own work. Second, the partnership between citizen developer and traditional developers is critical to drive modern business outcomes and accelerate their digital transformation.
And third, if left unchecked and in the hands of an employee who has learned about low-code and no-code citizen development apps, individual apps for individual teams will proliferate, slowing the speed of innovation and growth is hindered. In other words, shadow IT, which breaks down a company’s ability to scale.
“That’s the real risk of doing nothing about a low-code initiative because people don’t want to wait in line. People have options,” Torres agrees. “They can go to a website, use a credit card and go to the races, but ultimately the biggest cost of developing applications isn’t development. It’s the maintenance. It’s the support over time.”
“You can try to block it and say, no, it’s too risky for us,” Bedi added. “That’s a losing strategy because employees will find a way to get things done because they need to get things done.”
They urge organizations to partner with citizen developers, create the right development and innovation framework, and put in place crash barriers and governance so that these developers build the right way with the right visibility and model to of time to scale and support.
“That gives you the capacity to scale and, most importantly, the flexibility the business needs,” Torres says. “Nobody wants to queue, because as a business owner, as a manager, as an employee I just have to get certain things done, and I can’t wait in line because that’s how I support our customer and they can’t wait too.”
“Organizations need to embrace it, and those that do will see their digital transformation accelerate and their employees happier,” he added.